Welcome to the Wonderland Cleaning website. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our site or booking services. If you do not agree with any of these terms, you are advised to refrain from using our website or services.

1. Acceptance of Terms

By visiting our website or engaging with Wonderland Cleaning for any cleaning services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. Wonderland Cleaning reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically for changes.

2. Services Provided

Wonderland Cleaning offers residential and commercial cleaning services as described on our website. While we strive to deliver services as detailed, service availability may vary based on location, client needs, and staff availability. All services provided are subject to our internal policies, and we reserve the right to modify or discontinue services at our discretion.

3. Pricing and Payments

» Pricing: All service prices listed on the website or quoted by our team are estimates and subject to change based on the specific requirements of the job. Additional charges may apply for extra services or for homes and businesses that require more extensive cleaning than initially anticipated.

» Payments: Payments are due upon completion of services unless otherwise agreed upon in writing. We accept credit cards, debit cards, and other payment methods outlined on our Payment page. Recurring service clients will be billed on a recurring schedule as per their service agreement.

» Late Payments: In the event of late payment, Wonderland Cleaning reserves the right to charge a late fee and suspend any future cleaning services until the outstanding balance is settled.

4. Cancellations and Rescheduling

» Cancellations: Clients must provide at least 24 hours’ notice to cancel or reschedule a cleaning appointment. Cancellations made within less than 24 hours may be subject to a cancellation fee.

» Rescheduling: We understand that schedules change. If you need to reschedule, please notify us as early as possible. We will make every effort to accommodate your new preferred date and time.

» No-Show Policy: If we arrive for a scheduled cleaning appointment and are unable to gain access to the property (e.g., locked doors, client not present), you may be charged a no-show fee.

5. Client Responsibilities

» Access to the Property: The client must ensure that Wonderland Cleaning has access to the property at the scheduled cleaning time. This includes providing keys, alarm codes, or other means of entry.

» Safe Working Environment: The client is responsible for ensuring that the cleaning environment is safe for our team. Wonderland Cleaning reserves the right to refuse service if our team members feel unsafe or encounter hazardous conditions.

» Personal Belongings: We recommend that valuable items and personal belongings be secured or removed from areas to be cleaned. Wonderland Cleaning is not responsible for the loss or damage of personal items unless caused by our team’s negligence.

6. Satisfaction Guarantee

Wonderland Cleaning strives to provide the highest quality cleaning services. If you are not satisfied with the results of your cleaning, please contact us within 24 hours of service completion. We will address any concerns and, if necessary, return to correct any issues at no additional cost.

7. Liability Limitations

Wonderland Cleaning is fully insured and takes responsibility for any damages caused by our staff while performing cleaning services. However, we are not liable for:

» Pre-existing conditions or damages in the property.

» Any breakage or damage to fragile items not properly secured by the client.

» Wear and tear on items resulting from normal use of cleaning products and equipment.

8. Use of Website

By using our website, you agree not to:

» Use the site for unlawful purposes or in violation of any laws and regulations.

» Interfere with the proper functioning of the website or attempt to breach its security features.

» Submit false or misleading information through any of our forms or contact methods.

9. Intellectual Property

All content on the Wonderland Cleaning website, including but not limited to text, graphics, images, and logos, is the property of Wonderland Cleaning or its content suppliers and is protected by copyright and intellectual property laws. You may not copy, reproduce, or distribute any part of this site without prior written consent from Wonderland Cleaning.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the state in which Wonderland Cleaning operates. Any disputes arising from or relating to these terms shall be resolved in the state or federal courts located in that jurisdiction.